We are committed to delivering our best quality eye care through a competent and passionate professional team at an affordable cost to the optimal satisfaction of our patients. We ensure continuous quality improvement by perusing research and constant endeavor.

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Quality Policy

We pledge to meet the patients’ requirements by offering expert ophthalmic care with compassion through a dedicated and committed team of well qualified and trained professionals.

We commit to dispense quality service at every stage through the Quality Management System while complying with all applicable regulatory requirements.

Quality Objectives

Patient safety and well-being shall always be our top priority. We shall strive for continuous quality improvement and comply with international standards to implement quality systems.

To maintain the quality of ophthalmic services on par with international standards.

Optimum utilization of infrastructural facilities, including manpower.

To ensure continued patient satisfaction through delivery of high-class Medicare with a personal touch.

To ensure high levels of staff satisfaction and motivation and facilitate the continuous enhancement of knowledge and skills through constant learning and training initiatives.

Quality Initiatives

  • Sampling of air and culture plates to ensure sterility in the operation theatres
  • Close monitoring of sterilized items used in the operation theatre. Ensuring water quality used for consumption within the campus.
  • Clinical audit of patient records.
  • Close monitoring and reporting of any cases of hospital infection and other incidents.
  • Quality – The by word of our service.

All patients receive the same care at our Hospitals. Trained and dedicated professionals with ready access to state-of-the-art ophthalmic infrastructure render high-quality eye care without bias to both the paying and the poor and needy patients.

We ensure consistent quality by earnestly following systems and procedures meticulously and are the FIRST ISO 9002 certified Eye Hospital in Asia. We have also introduced Total Quality Management (TQM) policies and have been recently audited by BVQI who have recommended re-certification to us.

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